Covid-19 Flexible Booking Policy

child on skis

Booking your ski trip with 100% confidence…

All guests booking with Alpine Escape will benefit from our Covid-19 money safe guarantee. If your group cannot travel as planned due to Covid-19 reasons this winter on the dates of your departure to your Alpine Escape chalet (see detailed list below) we will refund your balance back into your account and convert your 25% deposit to a voucher to be used at anytime over the next three seasons subject to availability.

We want all our new guests and everyone who has already booked for the coming winter to feel secure in the knowledge that their hard-earned money is safe and that their holiday will always be there.

We have made the guarantee as simple and as clear as possible. Should your holiday be cancelled for any of the following reasons our guarantee automatically applies:

  • If the borders between your departure country and destination are closed or are denying entry and you are fully vaccinated
  • If you are required to quarantine upon arrival in France for more than 2 consecutive days and you are fully vaccinated
  • If you are required to quarantine upon return to the country you are travelling from for more than 5 consecutive days and you are fully vaccinated
  • If the FCDO (foreign, commonwealth & development office) advise against travel (including non-essential travel to France)
  • If the chalet you have booked to has been forced to close due the effects of covid-19 by local or national government restrictions
  • If the resort you are staying in has been forced to close due to the effects of Covid-19 by local or national government restrictions
  • Our guarantee is available to all bookings made up until the end of April 2023 including bookings made prior to January 2022
  • The guarantee is for whole chalet bookings only and the agreement is with the lead booking name only
  • The voucher is non-transferable, cannot be exchanged for cash and cannot be split
  • Please note… the above Covid-19 related reasons must be in place at the time your booking is due to take place
  • If you are unvaccinated, our normal terms and conditions apply

Please see our updated terms and conditions for further information.

Feel safe & secure this winter…

We at Alpine Escape want to make this winter as special and welcoming as possible, especially as we know you all need a good holiday! We pride ourselves on our exacting attention to detail and this winter will be no different: our amazing chefs and housekeepers will ensure a spotlessly clean chalet for your friends and family to relax and unwind after such a turbulent year.

As always with Alpine Escape, you are free to focus on your skiing and we will do the rest.

Your own private chalet…

There is no better way to take a ski break this winter. Our normal service for catered or self-catered properties applies, but we are fully flexible and our team is ready to discuss your needs and put a plan in place for your arrival. We can offer as much or as little contact with our staff as you wish, with flexible cleaning and cooking programs to suit your needs. Every effort and action from our team to keep your chalet a safe haven throughout your stay will be in place, and we will adhere to W.H.O and local authority guidelines to ensure full compliance with hygiene and cleanliness measures.

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