Covid-19 Flexible Booking Policy
All guests booking with Alpine Escape for winter 2020/2021 will benefit from our Covid-19 money safe guarantee. If your group cannot travel as planned due to Covid-19 reasons this winter on the dates of your departure to your Alpine Escape chalet (see detailed list below) we will refund your balance back into your account and convert your 25% deposit to a voucher to be used at anytime over the next three seasons subject to availability.
We want all our new guests and everyone who has already booked for the coming winter to feel secure in the knowledge that their hard-earned money is safe and that their holiday will always be there.
We have made the guarantee as simple and as clear as possible. Should your holiday be cancelled for any of the following reasons our guarantee automatically applies:
- If the borders between your departure country and your destination are closed or are denying entry
- If you are required to quarantine upon arrival to your destination
- If the FCDO (UK Foreign, Commonwealth & Development Office) or equivalent advise against travel (including non-essential travel to France)
- If the chalet you have booked has been forced to close due the effects of Covid-19 by local or national government restrictions
- Our guarantee is available to all bookings made for this winter season including bookings made prior to March 2020
- The guarantee is for whole chalet bookings only and the agreement is with the lead booking name only
- Please note… the above Covid-19 related reasons must be in place at the time your booking is due to take place
Please see our updated terms and conditions for further information.
Feel safe & secure this winter…
We at Alpine Escape want to make this winter as special and welcoming as possible, especially as we know you all need a good holiday! We pride ourselves on our exacting attention to detail and this winter will be no different: our amazing chefs and housekeepers will ensure a spotlessly clean chalet for your friends and family to relax and unwind after such a turbulent year.
As always with Alpine Escape, you are free to focus on your skiing and we will do the rest.
Your own private chalet…
There is no better way to take a ski break this winter. Our normal service for catered or self-catered properties applies, but we are fully flexible and our team is ready to discuss your needs and put a plan in place for your arrival. We can offer as much or as little contact with our staff as you wish, with flexible cleaning and cooking programs to suit your needs. Every effort and action from our team to keep your chalet a safe haven throughout your stay will be in place, and we will adhere to W.H.O and local authority guidelines to ensure full compliance with hygiene and cleanliness measures.