Ours des Montagne

CHALET OURS DES MONTAGNE

All you need to know about your chalet…

Welcome to Alpine Escape and to chalet Ours des Montagneโ€ฆ

We would firstly like to take the opportunity to thank you for choosing Alpine Escape this winter, and to welcome you to your alpine home for the week. This page aims to provide answers to the most asked questions about your chalet and chalet life. It gives some guidelines to make your stay as relaxed and enjoyable as possible. The are also other QR links that gives information on the village, restaurant guides, ski schools and much moreโ€ฆ

We hope you have a fabulous stay!ย 

Neil and Jo Williams

Directors and Founders, Alpine Escape

ย 

Concierge serviceโ€ฆย 

We offer a concierge service for all our guests to help make your holiday that little bit easier. Whether itโ€™s finding the best restaurants (or the cheapest!) on the mountain or help with local knowledge to get the most from your holiday, we can help.

Concierge: 0033 7 68 00 08 13ย ย  —ย  ย Duty Driver: 0033 7 81 34 05 94

Our Service throughout your holiday

We have a team of drivers and support staff on hand throughout your week including when the chalet staff have their days off to ensure our continuous great standards.

Wifi…

Your chalet Wifi code is: ChaletODM1

Our catered service…ย 

Your holiday includes a five-day catered service with sumptuous breakfasts and a four course evening meals with a hand-picked selection of European and new world wines.

The chef and host take their days off Tuesdays and Thursdays on a normal week. On these days your host will lay out your breakfast the night before and our support and housekeeping team team will pop in after you leave for skiing to clear away and lay out afternoon tea and cake, make the fire and tidy up.

If you are dining out in the local restaurants on the chalet staff day off this may have been arranged by our pre-holiday concierge or our resort team can arrange this for you and there are many lovely restaurants in the village to choose from.ย 

Complimentary barโ€ฆ

We operate an open bar ofย  wines, bubbly, beers and soft drinks at all times so please help yourselves. There are also tea and coffee making facilities.

Meal times

These times are our guidelines for your group, your chef and host are more than happy to work to different meal times to suit your holiday so please chat to chef. If you fancy a lie in one day and want a later breakfast โ€“ go for it, you are on holiday!

  • Breakfast is served between 8.00am โ€“ 9.00am.

Breakfast is always a great time to organise your day so please mention a time if you would like to all eat together

  • Afternoon tea will be laid out after breakfast until 6pm.
  • Evening meal will normally begin 7.30-8pm.
  • Childrenโ€™s suppers at 6.00pm.

Waterโ€ฆย 

The water in the chalet is pure and safe to drink.

Towelsโ€ฆ

Hand towels, bath towels, and bath mats are changed midweek.

Take away those aches and pains in the hot tub

The hot tub is one of the best ways to relax after a strenuous day on the piste.

The guidelines enable us to keep the hot tub clean and safe for you all and all our staff have been fully trained in their safe upkeep.

  • The hot tub is out of action for your first evening as the water is changed weekly and takes 12 hours to heat up.
  • Opening times are all day up until evening meal (8pm). After this time the tub is chlorinated for 12 hours.
  • Please shower before using the tub.
  • Children under 12 should not use the hot tub due to the extremes in temperatures โ€“ the water is kept at a constant 39 degrees celsius. It will take 12 hours for the temperature to rise or fall once you have changed the temperature.
  • Please use slippers provided when going to the tub and refrain from jumping in and out to cool down in the snow as muck and debris will block the filters and dirty the water.
  • The recommended time in the hot tub is 20 minutes. Please put the lid back on the hot tub when you have finished.
  • Should you take drinks into the hot tub please ensure that you use the plastic cups provided โ€“ please donโ€™t take glasses or bottles to the tub.

Sauna…

The sauna is a great way to relax and unwind after a day on the piste, you can use the Sauna at any time up till 8pm in the evening and your host will show you how to switch it on, it takes around 30 minutes to heat up. There is a handy sign on the Sauna wall for more information, enjoy!

Lifts to and from the centre for those higher chaletsโ€ฆ

Our chalets have access to all three pistes of the village but we also operate an all-day in resort driver service between your chalet and resort centre and the ski lift.

  • Our lift service operates between 8.30am and 6.30pm every day (and until 11pm on Tuesdays & Thursdays)
  • Call our driver service on 0033 781 34 05 94 during these hours for any afternoon pick-ups and pre book your morning drop-downs with your chalet host.

Under floor heatingโ€ฆ

Some bedrooms are equipped with under floor heating which is controlled individually from a thermostat on the bedroom wall, you will find it gets extremely warm in the bedrooms and may need to adjust it accordingly. This heating system takes around six hours to heat up or cool down.

Radiatorsโ€ฆ

There are a number of wall radiators in the lounges, boot rooms and some bedrooms โ€“ please do not be tempted to leave gloves or clothing on them or shoes and boots against them โ€“ they may damage your kit. The bathrooms have heated towel rails which also get very hot and can melt gloves and synthetic clothing, especially swimming costumes.

Security and ski roomsโ€ฆ

The chaletsโ€™ main entrances have digital code locks and you will be given the code. Always make sure that the outside doors and windows of your room are closed and locked before leaving. Please make sure you turn the digital lock on the main doors when leaving and check that it has engaged by trying the door.

Please leave all wet ski kit in the boot room and use the boot heaters to make everything nice and toasty for the morning

All bedrooms have been fitted with safes for your small valuable items.

Loungeโ€ฆ

If you are the last person to bed and the hosts have gone for the evening please ensure that the lounge lights and any audio or visual equipment are switched off

Could the last person to bed in the evening please ensure that the fires are safe โ€“ pull down glass, shut doors where necessary. Never load fires up with logs after hosts have left.

Mountain awarenessโ€ฆย 

If you or one of your party need medical assistance on the piste you will firstly need to check your position by the piste markers on the side of the run. Telephone 0479 089900 and explain your problem quoting the run you are on and the marker closest to you.

Please wear adequate protection and helmets when enjoying the mountain, whether you are skiing, snowboarding or sledging.

Outdoor clothing and shoesโ€ฆ

We provide slippers if you have not bought your own and have a no outdoor shoe policy within the chalet. Please leave all shoes and boots in the boot room and change from wet ski gear before having that first slice of afternoon cake. The boot room is also an ideal drying area for all your jackets, gloves and hats ready for the next day

Gratuities and tipsโ€ฆ

We do not make a service charge, however if you do wish to leave a tip this will go directly to the chalet team that have looked after you.

Chalet check out…

Guests are kindly asked to vacate the chalet by 10.00 on departure day so that the chalet can be prepared for incoming guests.

And finallyโ€ฆ

Your chalet team are here to support and help you have a fantastic time! If you need any thing at all – donโ€™t hesitate to ask!

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