CHALET HERISSON
All you need to know about your chalet…
HERISSON
Welcome to Alpine Escape and to chalet Herisson…
We would firstly like to take the opportunity to thank you for choosing Alpine Escape this winter, and to welcome you to your alpine home for the week. This page aims to provide answers to the most asked questions about your chalet and chalet life. It gives some guidelines to make your stay as relaxed and enjoyable as possible. The are also other QR links that give information on the village, restaurant guides, ski schools and much more…
We hope you have a fabulous stay!
Neil and Jo Williams
Directors and Founders, Alpine Escape
Concierge service…
We offer a concierge service for all our guests to help make your holiday that little bit easier. Whether it’s finding the best restaurants (or the cheapest!) on the mountain or help with local knowledge to get the most from your holiday, we can help. The concierge number is 0033 7 68 00 08 13
Wifi…
Your chalet Wifi code is: ChaletHerisson1
Food & drink…
Chalet Herisson usually operates our flexible best of both service, here your host will serve you a continental and cooked breakfast on five mornings, then our chefs will prepare two evenings of fine dining meals and on two other nights our chef will leave a freshly made meal for you to eat when it suits you and your group.
Please see below our guidelines, If you fancy a lie in one day and want a later breakfast – go for it, you are on holiday!
- Breakfast is served between 8.00am – 9.00am
- Afternoon tea will be laid out after breakfast until 6pm.
- Evening meal will normally begin 7.30-8pm on chef nights
- Children’s suppers at 6.00pm on chef nights
The chef and host taking their days off Tuesdays and Thursdays on a normal week. On these days your host will leave you an afternoon cake and show you where your breakfast goodies are kept before they leave.
If you are dining out in a restaurant this may have been arranged by our pre-holiday concierge or our resort team can arrange this for you and there are many lovely restaurants in the village to choose from.
We have left you with a welcome pack of house fizz, wine and beer, enjoy. Please speak to you host if you would like the price list to order anymore and we will deliver to the door. We do though supply soft drinks, teas and Nespresso coffee on tap for the week.
Take away those aches and pains in the hot tub…
The hot tub is one of the best ways to relax after a strenuous day on the piste.
The guidelines enable us to keep the hot tub clean and safe for you all and all our staff have been fully trained in their safe upkeep.
- The hot tub is out of action for your first evening as the water is changed weekly and takes 12 hours to heat up.
- Opening times are all day up until evening meal (8pm). After this time the tub is chlorinated for 12 hours.
- Please shower before using the tub.
- Children under 12 should not use the hot tub due to the extremes in temperatures – the water is kept at a constant 39 degrees celsius. It will take 12 hours for the temperature to rise or fall once you have changed the temperature.
- Please use slippers provided when going to the tub and refrain from jumping in and out to cool down in the snow as muck and debris will block the filters and dirty the water.
- The recommended time in the hot tub is 20 minutes. Please put the lid back on the hot tub when you have finished.
- Should you take drinks into the hot tub please ensure that you use the plastic cups provided – please don’t take glasses or bottles to the tub.
Lifts to and from the centre for those higher chalets…
Chalet Herisson is situated next to the piste, however sadly for the winter of 2024 this piste is currently closed, but we also operate an all-day in resort driver service between your chalet and resort centre and the ski lift.
- Our lift service operates between 8.30am and 6.30pm every day (and until 11pm on Tuesdays & Thursdays)
- Call our driver service on 0033 781 34 05 94 during these hours for any afternoon pick-ups and pre book your morning drop-downs with your chalet host.
Water…
The water in the chalet is pure and safe to drink.
Towels…
Hand towels, bath towels, and bath mats are changed midweek.
Outdoor clothing and shoes…
We provide slippers for all guests and have a no outdoor shoe policy within the chalet. Please leave all shoes and boots in the boot room and change from wet ski gear before having that first slice of afternoon cake. The boot room is also an ideal drying area for all your jackets, gloves and hats ready for the next day.
Under floor heating…
Some bedrooms are equipped with under floor heating which is controlled individually from a thermostat on the bedroom wall, you will find it gets extremely warm in the bedrooms and may need to adjust it accordingly. This heating system takes around six hours to heat up or cool down.
Radiators…
There are a number of wall radiators in the lounges, boot rooms and some bedrooms – please do not be tempted to leave gloves or clothing on them or shoes and boots against them – they may damage your kit. The bathrooms have heated towel rails which also get very hot and can melt gloves and synthetic clothing, especially swimming costumes.
Security and ski rooms…
The chalets’ main entrances have digital code locks and you will be given the code. Always make sure that the outside doors and windows of your room are closed and locked before leaving. Please make sure you turn the digital lock on the main doors when leaving and check that it has engaged by trying the door.
Please leave all wet ski kit in the boot room and use the boot heaters to make everything nice and toasty for the morning
All bedrooms have been fitted with safes for your small valuable items.
Lounge…
If you are the last person to bed and the hosts have gone for the evening please ensure that the lounge lights and any audio or visual equipment are switched off
Could the last person to bed in the evening please ensure that the fires are safe – pull down glass, shut doors where necessary. Never load fires up with logs after hosts have left.
Mountain awareness…
If you or one of your party need medical assistance on the piste you will firstly need to check your position by the piste markers on the side of the run. Telephone 0479 089900 and explain your problem quoting the run you are on and the marker closest to you.
Please wear adequate protection and helmets when enjoying the mountain, whether you are skiing, snowboarding or sledging.
Gratuities and tips…
We do not make a service charge, however if you do wish to leave a tip this will go directly to the chalet team that have looked after you.
Chalet check out…
Guests are kindly asked to vacate the chalet by 10.00 on departure day so that the chalet can be prepared for incoming guests.
And finally…
Your chalet team are here to support and help you have a fantastic time! If you need any thing at all – don’t hesitate to ask!