Petit 3SIXTY
All you need to know about your chalet…
Petit 3SIXTY
Welcome to Alpine Escape and to Petit 3SIXTY…
We would firstly like to take the opportunity to thank you for choosing Alpine Escape this winter, and to welcome you to your alpine home for the week. This page aims to provide answers to the most asked questions about your chalet and chalet life. It gives some guidelines to make your stay as relaxed and enjoyable as possible. The are also other QR links that gives information on the village, restaurant guides, ski schools and much more…
We hope you have a fabulous stay!
Neil and Jo Williams
Directors and Founders, Alpine Escape
Concierge service…
We offer a concierge service for all our guests to help make your holiday that little bit easier. Whether it’s finding the best restaurants (or the cheapest!) on the mountain or help with local knowledge to get the most from your holiday, we can help.
Concierge: 0033 7 68 00 08 13 — Duty Driver: 0033 7 81 34 05 94
Our Service throughout your holiday…
We have a team of drivers and support staff on hand throughout your week including when the chalet staff have their days off to ensure our continuous great standards.
Wifi…
Your chalet Wifi is:
NETGEAR57
code: niftytrain608
Housekeeping…
Your chalet housekeeping team will be in twice this week to clean and tidy the property, please chat with them if you require anything specific or a certain time you would like the to clean. They will keep the chalet stocked with toilet rolls etc so no need to buy any of these products.
Water…
The water in the chalet is pure and safe to drink.
Towels…
Hand towels, bath towels, and bath mats are changed midweek.
Linking up with Chalet 3SIXTY to make one big chalet…
The link door to the chalet is locked and the is no access between the two unless you have booked both properties, if this is the case then the chalet opens to host up to 16 guests. With three lounges and two kitchen there is ample space to spread out and relax. If you do link with the larger chalet please check their chalet QR code for more information on the pool and steam room.
Outdoor clothing and shoes…
We can provide slippers for those who have not bought their own and have a no outdoor shoe policy within the chalet. Please leave all shoes and boots in the boot room and change from wet ski gear. The boot room is also an ideal drying area for all your jackets, gloves and hats ready for the next day.
Under floor heating…
Some bedrooms are equipped with under floor heating which is controlled individually from a thermostat on the bedroom wall, you will find it gets extremely warm in the bedrooms and may need to adjust it accordingly. This heating system takes around six hours to heat up or cool down.
Radiators…
There are a number of wall radiators in the lounges, boot rooms and some bedrooms – please do not be tempted to leave gloves or clothing on them or shoes and boots against them – they may damage your kit. The bathrooms have heated towel rails which also get very hot and can melt gloves and synthetic clothing, especially swimming costumes.
Security and ski rooms…
Just down to the left of your apartment front door is the boot and ski room , it heated. Always make sure that the outside doors and windows of your room are closed and locked before leaving. Please make sure you lock your front door when leaving.
Please leave all wet ski kit in the boot room and use the boot heaters to make everything nice and toasty for the morning
Safes…
One of your bedrooms has been fitted with safe for your small valuable items.
Lounge…
If you are the last person to bed please ensure that the lounge lights and any audio or visual equipment are switched off.
Mountain awareness…
If you or one of your party need medical assistance on the piste you will firstly need to check your position by the piste markers on the side of the run. Telephone 0479 089900 and explain your problem quoting the run you are on and the marker closest to you.
Please wear adequate protection and helmets when enjoying the mountain, whether you are skiing, snowboarding or sledging.
Gratuities and tips…
We do not make a service charge, however if you do wish to leave a tip this will go directly to the housekeepers that have looked after you.
Chalet check out…
Guests are kindly asked to vacate the chalet by 10.00 on departure day so that the chalet can be prepared for incoming guests.
And finally…
Your chalet team are here to support and help you have a fantastic time! If you need any thing at all – don’t hesitate to ask!
___________________________________
Covid-19 and your holiday…
We at Alpine Escape want to make this winter as special and welcoming as possible, especially as we know you all need a good holiday! We pride ourselves on our exacting attention to detail and this winter will be no different: our amazing chefs and housekeepers will ensure a spotlessly clean chalet for your friends and family to relax and unwind after such a turbulent year.
Our normal service for catered or self-catered properties applies, but we are fully flexible and our team is ready to discuss your needs and put a plan in place for your arrival. We can offer as much or as little contact with our staff as you wish, with flexible cleaning and cooking programs to suit your needs. Every effort and action from our team to keep your chalet a safe haven throughout your stay will be in place.
please read our full Alpine Escape Covid-19 safety guidelines at the end of this page.
ALPINE ESCAPE CHARTER TO LIMIT THE RISK OF COVID-19 WITHIN IN OUR CHALETS, VEHICLES, GUESTS & EMPLOYEES
Safety and cleanliness procedures implemented at each chalet will be adjusted in consideration of International & National practices, government requirements & guidance and the situation where the chalet is located.
Alpine Escape Ski recommends the following steps to prevent the spread of all respiratory viruses:
- Washing hands with soap & water when possible and alcohol hand gels/sanitizer stations at each chalet entrance/exit.
- Avoiding touching eyes, nose or mouth with unwashed hands.
- Avoiding a cough or sneeze using the Elbow where required.
- Avoiding close contact with people who are sick.
- Staying away from work or other people if you become sick with respiratory symptoms like fever and cough.
- Sanitise and disinfection of all work surfaces in the work area at regular intervals using industrial grade products.
- Daily disinfection through anti-vuricidal treatment and cleaning of all hand contact items like light switches, door handles, vehicles and common use objects.
- Masks are obligatory in all public places outside of the chalet, if entering the kitchen areas or spaces where chalet staff are working a distance of 1m is recommended and masks worn.
- Restriction of traffic into chalets. Client visits can be done remotely, less contact more care.
- Increased training of all Alpine Escape Employees to recognise the importance of this Charter and how to implement it, maintain it & improve it.