1.1 The terms and conditions of this document comprise the agreement between Alpine Escape and all those listed on the holiday booking, on whose behalf the group leader is responsible for.
1.2 “The group” refers to all persons booked to stay in the accommodation listed on the booking and also includes any subsequent changes of names to the original booking.
2.1 Once availability has been confirmed by Alpine Escape a booking will be held for three days, pending receipt of the appropriate deposit by bank transfer in Pounds Sterling (£150 per person or 25% of total chalet price, whichever is greater) and completed booking form.
2.2 Thereafter if no deposit has been received the booking will be deemed cancelled and Alpine Escape reserves the right to re-book the week without notification.
2.3 The total amount outstanding on your holiday must be paid no later than nine weeks from departure, therefore if you have booked within this limit the full balance will be payable. Balances can be paid by bank transfer, or by card.
2.4 The first name entered on the booking will be deemed to be Group Leader thus he/she will be personally liable for all monies outstanding from the remainder of the guests.
2.5 For all self-catered chalet bookings we require a pre-authorised damage deposit (we will secure the amount but not take it from your account) of €1000.00 against breakages and damage to the property and its contents. After inspection of the chalet the pre-authorisation will be cancelled upon satisfactory checkout.
3.1 The prices stated on our website are in Pounds Sterling, and are for one week (7 nights) accommodation and include dinner and drinks on 5 nights plus 1 evening pre-prepared dinner and breakfast and afternoon tea on 7 days. On one of the two chalet staff nights off guests are required to eat out and there is no provision of food or drink in the chalet. Clients are kindly asked not to cook for themselves. Prices do not include travel, holiday and medical insurance, ski pass, childcare, equipment hire, ski lessons and lunches.
3.2 Alpine Escape guarantees the price of the holiday as quoted at the time of booking and reserves the right to increase or decrease the price of unsold holidays at any time.
4.1 The balance of your holiday will be due nine weeks before departure. If the final balance is not received within these times we reserve the right to cancel the booking and any deposits paid will be forfeited. Alpine Escape then reserves the right to re-book the chalet without further notice.
4.2 Every effort will be made to contact the client to remind them of payment dates.
4.3 Preferred payment types are as follows: Bank Transfer (any charge for which to be incurred by the client) and Debit card which include the following: Visa debit, Mastercard Debit, Visa electron and Maestro. If you would like to pay by credit card then please contact Alpine Escape directly and we can process your Credit card payment in euros through our PAYBOX merchant service in France. Any fluctuations in currency between euro payments when converted back to pounds sterling must be absorbed by the client.
4.4 Card payments for holiday balances are taken in pounds sterling through our WORLDPAY merchant service. There is no charge for debit or Credit card payments either for holiday payments, lift passes and any costs incurred whilst on holiday. Lift passes and other costs incurred in France are taken in Euros through our PAYBOX merchant service in France, Any fluctuations in currency between euro payments when converted back to pounds sterling must be absorbed by the client.
5.1 If through circumstances beyond our control Alpine Escape is forced to cancel your holiday a full refund is payable. This does not include events amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters) or unless the client defaults in the payment of the final balance of the holiday cost.
6.1 You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person on the booking form in writing.
6.2 Alpine Escape takes no responsibility for non-delivery or non-receipt of the written cancellation.
6.3 The following charges apply: More than nine weeks before arrival: deposit. Within nine weeks of arrival: 100% total amount.
6.4 Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation; clients will still be liable for cancellation charges as shown above if they subsequently cancel the holiday.
With the exception of death or personal injury of guests, Alpine Escape’s liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by guests in taking the holiday such as travel to and from the resort, pre-booked services, tuition or ski passes.
8.1 The chalets must be taken on a whole chalet booking basis only (part bookings may only be accepted at the discretion of Alpine Escape).
8.2 If for any reason part of the group cancels, the whole chalet booking price still stands and must be paid by the remaining client. If the client does not wish to pay the whole chalet price the chalet booking will be deemed cancelled and cancellation charges as set out in these terms and conditions will apply for the whole chalet. Alpine Escape then also reserves the right to re-sell the holiday without further notification.
8.3 Alpine Escape also reserves the right to have other parties stay in the chalet unless the whole chalet is taken or paid for.
9.1 Alpine Escape reserve the right to deal with or settle any such claim as we in our absolute discretion think fit should any damages occur to any of the chalets and their contents including the outdoor furniture and hot tub during the stay of the customer by way of instant cash settlement for the said damaged goods.
9.2 All guests should act and behave in such a manner as to not affect or disrupt the enjoyment of other guests in any of the chalets, the local residents or have a negative effect on the reputation of Alpine Escape.
9.3 Any persons not booked into an Alpine Escape chalet can only visit guests with prior notification and permission of chalet staff, with chalet staff being present at all times.
9.4 Guests of Alpine Escape clients should also adhere to the terms and conditions of the chalet.
9.5 The holiday of any client that is in breach of the terms and conditions may have their holiday and Alpine Escape’s responsibility to them terminated immediately.
10.1 Guests should adhere to the rules and regulations regarding the outside hot tub, a full description of these can be found in the chalet information pack upon arrival at the chalet.
10.2 Due to health and safety guidelines children under the age of 12 are not permitted in the hot tub and children between the ages of 12-17 must be accompanied by an adult.
10.3 Alpine Escape reserves the right to carry out any maintenance and draining/ refilling needed that might render the hot tub unusable to ensure all health and safety regulations are met.
11.1 Alpine Escape can assist in sourcing and booking many of the extra services you need when on a winter holiday, these services are subject to the terms and conditions of the individual companies and our help does not constitute an approval and we take no responsibility or liability for the service.
11.2 Any grievance with a third party service should be taken up with the provider and client directly.
12.1 In the event that guests lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned.
12.2 Alpine Escape cannot accept any responsibility for theft either from the chalet or at any other time during your holiday.
12.3 Any client not properly securing the exits and windows after leaving the chalet will be liable to any property taken as a result of that negligence.
13.1 The chalets will be available to incoming guests after 3pm on day of arrival, although we will endeavour to have the chalet ready earlier only if previously requested for and agreed by Alpine Escape.
13.2 The chalet must be vacated on day of departure by 10am.
14.1 Please include slippers/indoor shoes as part of your packing as outdoor footwear is not worn in the chalets.
15.1 For health and safety reasons smoking is strictly prohibited within the chalets.
16.1 No matter how much care is taken skiing chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times.
17.1 Guests must inform Alpine Escape of any special dietary requirements before their holiday commences.
Skiing can be a dangerous pursuit both on and off piste, therefore you MUST be fully insured before partaking in a skiing holiday and we will therefore need evidence of this upon arriving at the chalet. Below is one example of the many winter travel insurance companies. Fogg Travel Services are available to book online. Online: www.fogginsure.co.uk Telephone: 01623 631331 Fax: 01623 420450 The contract is with Fogg Travel and it is for the purchaser to satisfy him or herself that it matches their requirements.
When you book accommodation with Alpine Escape, the personal data you provide is held on a secure external bookings system. We use this information to enable us to provide you with the services outlined on this website, and to easily facilitate future bookings. Your email address is also held within a secure database management system which we use to contact you with news, enabling you, as a valued customer, to benefit from advance knowledge of special offers and new properties within our programme. We do not share your information with any exterior companies. Should you wish us to remove your personal information from our secure systems, please contact us and we will effectuate your request.
The contract is made on the terms of these booking conditions, governed by English Law. Both parties shall submit to the jurisdiction of English Courts at all times.
Alpine Escape Ski
9 Chemin de Morettaz
73125 La Tania